call-centre-voip-3cx

The advantages of shifting to a VoIP call center

For a long time, small and medium-sized organizations could not afford a full-time customer contact centre due to the huge overheads and recurrent charges involved with them. Then, outsourced call centres came along and bridged the gap somewhat. But even an outsourced model can be too pricey, especially for micro-businesses. The arrival of VoIP though…